![]() I found a thread that said that if you had devices plugged into the USB ports remove them during the restart and everything would work. I don't know if this was mentioned in this long support thread or not but apparently there apparently is an issue causing the restart to hang when performing a Windows 10 cumulative update if you have a Logitech wireless mouse and/or keyboard attached to you system.Each and every time my HP laptop was being updated with a cumulative update it would restart but after the logo would appear the screen would go black and all I would see is a circle of white dots. ![]() So, for now if you are having this issue of a stalled restart and you have a Logitech wireless mouse or keyboard plugged in, simply remove the wireless receiver and replaced it after Windows starts completing the remainder of the updates. Yesterday I submitted a support ticket to Logitech over this issue and they acknowledged that they were actively looking at the cause. Note that I posted a question about this on the Microsoft Community forum and members there confirmed that Logitech mice were reported to have this issue. Their speculation is that Microsoft added some security verification process to the cumulative updates where they (Microsoft) attempt to communicate with the device plugged into the USB port and if it cannot talk to that device the update process goes into a loop and waits until it can talk to the device or the device is removed. Being a bit skeptical I asked two local techs if they had seen this behavior and they said that they had but only with Logitech wireless mice and/or keyboards and they confirmed that removing the wireless receiver from the USB port did cause the restart to continue. I don't know if this was mentioned in this long support thread or not but apparently there apparently is an issue causing the restart to hang when performing a Windows 10 cumulative update if you have a Logitech wireless mouse and/or keyboard attached to you system.Įach and every time my HP laptop was being updated with a cumulative update it would restart but after the logo would appear the screen would go black and all I would see is a circle of white dots. I log in my password in blind then I'm in my windows again, I make automatic troubleshoot to resolve problem then restart to check if still in black in the log in screen. I hope this helpsThanks for this information. If the desktop dose not appear after 30 seconds then press Win+P keys, down arrow keys twice, and enter to extend display.ĭisplay Switch - Change Presentation Mode to Project in Windows 10 Then press the space-bar and enter your login password or pin (yes your doing this blind) so when windows loads its outputting the video signal to a bogus monitor.įirstly wait long enough so the mouse cursor to appear when you move the mouse. If you have an on board Intel graphics controller as well as an add on graphics card, windows thinks you have one more monitor connected than you actually have. Thanks for the help, I am relatively new to macOS.Okay if you have just upgraded to windows 10 and are sitting at a black screen for way too long here's the problem and how to fix it. But that has been unsuccessful.ĭoes anybody know how to forcefully and fully shutdown the Logitech Options software/deamon so that I can bring it back up from scratch? I expect that would get my mouse working normally again without having to bother with a full system restart. I attempted opening the Activity Monitor and ending the Logi Options Deamon which automatically restarts and then quitting and reopening the Logitech Options Software. I have been looking for a way to reset Logitech Options software so that this can be resolved without a system restart. To remediate this I have to reboot my entire MacBook which can be difficult to find time for during a work day. As a result the mouse custom buttons revert to default and the mouse scroll speeds slows down a bit. Unfortunately a few times a week the Logitech Option software will stop functioning. I have the fancy buttons on the mouse customized to make me very productive while I am working. I am running a Logitech Keyboard/Mouse over bluetooth on my MacBook.
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